Frequently asked questions

We are happy to share you the most commonly discussed questions and answers with our respectable customers around the world. Feel free to ask us anything.

Does YGEX offer special prices for resellers?

YGEX is also a wholesaler of precious metals to other retailers. Every contract is tailored only to the individual client. If you are a company that is interested in working as a reseller of YGEX’s products, please contact us via phone or E-mail !

Which investment product should I choose ?

Investment bullions can typically be divided into 2 categories: investment bars and investment coins. One very common question people come up with prior to their investment is which products should be purchased. We will try to help you a bit. There are three important things to keep in mind when choosing the right investment product. These are: the lowest price per gram, the traceability of the product globally, the different sizes and values of the product. In general, the largest products have the lowest margins. So, it’s recommended to buy a larger amount of gold once than a small amount of gold often. Meaning, that we recommend buying a 10g Gold Bullion Bar once, rather than 1g Gold Bullions ten times. Following products have the lowest price per gram. They are among the most reputable products that are accepted internationally by banks, investors or other gold traders: 100-gram Valcambi investment gold bar (these coins are produced by our partner Valcambi SA) 50-gram Valcambi Gold Bullion Bar 1oz South African Krugerrand Gold Coin 1oz Austrian Vienna Philharmonic Gold Coin 1oz Australian Kangaroo Gold Coin Now you might have an answer to your question about which and how investment products should be chosen.

How can YGEX always offer the best prices and lowest margins?

One of YGEX’s core values is making investing in precious metals approachable to a wider public. This requires the products to have a low margin to make bullion viable investment products.

Can I sell damaged gold and silver ?

YGEX does not buy damaged gold and silver. As a matter of fact, YGEX does not buy buy any gold or silver.

Why invest in gold and silver bullions ?

There are several reasons why invest in physical gold and silver bullions. Most people buy precious metals to possess a financial asset that never loses its value. For this reason, gold and silver have been used as currency by many civilizations. Gold, for example, has been valued by different cultures around the world for over 5000 years. Gold has been used for multiple purposes and not only as a payment instrument. A big amount of the gold in use today is being carried around by people as jewellery. There is gold even in the device you are reading this text from. Furthermore, investing in gold or silver can be a hedging tool against crises. This is because gold price moves differently than, for example, bonds or stocks.

Can I cancel my order ?

The order will automatically be cancelled if payment is not made within one hour of placing the order. This is due to the price of gold being in constant movement. If you wish to cancel your order or negotiate different payment terms, please contact us via phone or e-mail. There is no statutory right to cancel the order once it is confirmed, as the price of products sold by YGEX is dependent on fluctuations in the financial market, which cannot be controlled by the supplier.

Can I order products under "arrival unknown" ?

Unfortunately, it is not possible to order and fix the products with the stock status ‘arrival unknown’ in our website. To have up-to-date information and get yourself listed on the waiting list, please contact us via phone or e-mail about a possible order of such items.

Does YGEXsell products that are not in stock ?

Our goal is to ship customer orders as soon as payments have cleared to minimize customer uncertainty. Therefore, as a rule, we only sell products that we have in stock. Exceptions can be made for larger quantities and special orders. For enquiries, you can contact us by writing an e-mail to info@ygex.net or call +971 565714382